Asteron Insurance

With a long history of operating in Australasia, Asteron traces their origin back to 1833 in Australia and 1878 in New Zealand.
Asteron InsuranceAsteron is part of the Suncorp Group. This means being part of an entity with assets of more than $85 billion and more than seven million customers. Suncorp has an A+ Standard and Poor’s long-term credit rating.*

Asteron’s goal is to help people secure their financial future so that they can make the most of every stage of their life. Today, Asteron provides life insurance, income protection, superannuation, retirement incomes, financial planning and trustee services to around one million customers in Australia and New Zealand.

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Asteron Life Insurance

Asteron’s broad range of life insurance products has been designed to protect you, your family and your business against the financial impacts of death, sickness or injury. Asteron combines decades of experience, knowledge, and integrity with vision, creativity, and vitality for a responsive approach that enables us to put the interests of customers first, fostering long lasting and mutually rewarding partnerships.

At the end of December 2007, the life insurance portfolio of Asteron in Australia comprised of more than 251,000 policies and $376 million in force premiums. In 2007, Asteron paid more than $201 million in claims resulting from death, trauma or disablement, including over $89 million in disability claims. These payments were made to over 3,200 customers.

Source:
1. www.asteron.com.au, 19/03/2010
2. Asteron LifeGuard PDS, 19/08/2009

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Published: July 30, 2013
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2 Comments

  • Kayelee Mawer |

    I would like to know if there is a time limit on payouts. My son’s father passed away in August last year, and he is still waiting to hear back about the payout on his policy. Does he need legal involvement? Does the policy expire on payout time?
    Regards Kayelee Mawer

    • SPECIALIST
      Anneke Aswegen |

      Hi Kayelee,

      I’m sorry to hear about your frustration. Generally, there is no time limit on payouts. However, a possible reason for the delay could be that the claim forms had not been completed correctly or the insurer is awaiting the supporting documentation.

      The person responsible for the claims application could either be the policy beneficiary, policy owner or executor of the state. So, the first step might be to liaise with the claims officer to ensure all forms and documentation has been correctly submitted and received.

      Secondly, if you do find that you need help, you can seek assistance from a specialist broker or adviser who handles claims, or you can go through the company’s complaints process. If that fails, you could consider legal action, although legal fees can be extremely expensive, so before pursuing that avenue you should consider exhausting all of the above options first.

      If you need a specialist adviser to help with your claim, please complete the above form so we might point you in the right direction.

      Kind regards
      Anneke