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    Types of Health insurance

    Decoding Australia’s Top Claims and What They Mean for You

    Decoding Australias Top Claims and What They Mean for You
    Megan Fraser Fact Checked Updated: 29 February 2024
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    In 2023, Australia’s health insurance environment has shown us various interesting statistics. Understanding these trends and statistics is important because it directly speaks to the healthcare priorities and challenges that all Australians have faced and continue to face. Understanding these statistics can assist you in preparing for the future and scenarios you may not have originally considered.

    When it comes to health insurance, many different policies are available. Although these policies are all vastly different, the available services often overlap. This article will assist you in understanding the Australian health insurance landscape and the most common and expensive health insurance claims.

    Key facts

    • Understanding health insurance claim trends can assist you in preparing for the future and reviewing your policy.
    • Private health insurance premiums increase the more frequent claims are in the economy to provide sufficient coverage for all.
    • Lifestyle factors, including diet, exercise habits, and environmental influences, are important in increasing chronic conditions.
    • Taking proactive steps to better your health can lower the risk of developing chronic illnesses and improve your overall well-being.

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    Top 10 Hospital Claims by Admissions

    1. Renal Dialysis
    2. Chemotherapy
    3. Colonoscopy
    4. Gastroscopy
    5. Non-surgical Orthopaedics
    6. Psychiatry
    7. Lens and Glaucoma Treatment
    8. Eye Procedures
    9. Surgical Orthopaedics
    10. Neurology

    Source: Medibank Top private health insurance claims for 2023 (January 2024)

    Most Expensive Claims

    Source: Medibank Top private health insurance claims for 2023 (January 2024)

    2024 Claims Analysis

    Renal Dialysis

    Renal dialysis, a life-sustaining treatment for kidney failure, ranks highly among health insurance claims. Its frequency and associated costs stem from the need for ongoing, often multiple weekly sessions, making it a large part of healthcare expenses.


    Chemotherapy, important for cancer treatment, is another frequent claim. The high costs are due to the complexity of the treatment, the need for specialised medication, and the individualised approach required for each patient.

    Colonoscopy and Gastroscopy

    These diagnostic procedures, vital for detecting gastrointestinal issues, are common claims. Their frequency is due to their role in the early detection of conditions like cancer, while costs arise from  equipment and expertise.

    Non-surgical Orthopaedics

    Non-surgical orthopedic treatments, including physiotherapy and other rehabilitative services, are another form of common health insurance claims. Their regularity is because of the widespread nature of musculoskeletal issues.


    Mental health services, especially psychiatry, have seen a rise in claims, reflecting a growing awareness and acceptance of mental health issues. The cost factor is linked to the need for regular, often long-term treatment sessions.

    Lens and Glaucoma Treatment

    Eye treatments are common claims, particularly for lens issues and glaucoma. The high cost is attributed to the specialised care required, including surgery and ongoing monitoring.

    Eye Procedures

    General eye procedures, including surgeries for conditions like cataracts, are common claims. The cost of these procedures increases due to the technology used and the expertise required.

    Surgical Orthopaedics

    Surgical interventions in orthopedics, necessary for conditions like joint replacements, are among the top claims. High costs arise from the complexity of surgeries and the post-operative care required.


    Neurological treatments are used to address conditions like epilepsy and multiple sclerosis. The high frequency and costs are due to the chronic nature of many neurological conditions and the need for specialised, ongoing treatment.

    Claims and Your Coverage

    Emerging Healthcare Needs

    The trends in health insurance claims reveal much about our evolving healthcare needs in Australia. Increasing claims in areas like renal dialysis and chemotherapy are reflective of the medical conditions themselves and speak to broader societal health trends and the rapid development of medical treatments.

    Lifestyle factors, including diet, exercise habits, and environmental influences, play a very important role in the increase of conditions like diabetes and heart disease, leading to a higher demand for treatments like renal dialysis. These emerging healthcare trends also show us the importance of private health insurance and its role in safeguarding our health and well-being. Private health insurance policies should have adequate coverage to cover chronic conditions and other essential healthcare requirements.

    Claims and Your Coverage

    The landscape of health insurance claims directly impacts insurance premiums. As we see a rise in claims for treatments, the costs incurred by insurance providers often translate into higher premiums for all policyholders. This is due to the insurance model, which distributes costs across its members, ensuring that funds are available to cover the necessary treatments.

    Careful consideration of their insurance plans is more important for policyholders than ever. With the increase in premiums, assessing the extent of coverage their policies provide becomes crucial. Policyholders should be vigilant about understanding the specifics of their coverage, especially concerning high-demand treatments. It is important also to weigh the benefits of higher premiums against the potential need for expensive medical treatments in the future.

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    Insurance: More Than Just Coverage

    Health insurance is essential in providing access to critical treatments and supporting patients through challenging health journeys. For many Australians, having insurance isn’t just about financial reimbursement; it’s about the peace of mind that comes from knowing they have access to necessary medical care, especially for high-cost treatments like chemotherapy or surgical orthopedics. 

    Health insurance serves as a safety net, not just in managing the financial aspects of healthcare but also in navigating the complex medical system. It offers guidance and support through specialist referrals, treatment pre-approvals, and claim settlements, which can overwhelm patients and their families.

    Selecting the Right Plan

    Choosing the right health insurance plan is more important than ever. When selecting a plan, there are many key factors that you should consider to ensure it aligns with your personal healthcare requirements and financial situation.

    Selecting the right health insurance plan involves carefully balancing coverage, cost, flexibility, and ease of use.

    Proactive Health Strategies

    Proactive health strategies are key to maintaining good health and minimising the risk of severe health issues that lead to expensive medical treatments. Let’s look at some proactive health strategies you can follow to better your health and well-being.

    Frequently Asked Questions and Answers

    • What are the most common health insurance claims in Australia for 2023?

      In 2023, top health insurance claims in Australia included renal dialysis, chemotherapy, and various diagnostic procedures like colonoscopies and gastroscopies. These are followed by claims for orthopedic treatments and mental health services. These health insurance claims showcase the country’s growing healthcare needs in chronic disease management and mental well-being.
    • How do high-cost claims like neonatal services and tracheostomy impact my health insurance premium?

      High-cost claims can influence health insurance premiums. These treatments require significant medical resources and specialised care, leading to substantial costs for insurance providers. To balance these expenses, insurers may adjust premiums across their policyholder base. While individual claims don’t directly impact your premium, the overall cost of claims within the insurer’s portfolio can impact premium rates.
    • Can I adjust my health insurance coverage in response to these trends?

      Yes, adjusting your health insurance in response to emerging trends is practical and advisable. Regularly reviewing your policy ensures that your coverage aligns with current healthcare needs and claim trends. Understanding these trends can provide valuable insights, guiding you to make informed decisions about the level of coverage you need. For instance, if high-cost treatments like neonatal care or advanced surgeries are becoming more common, consider a plan with more comprehensive coverage in these areas. Insurance providers offer a variety of policies and options, so staying informed and proactive about your health insurance can lead to more tailored and effective coverage.
    • What should I consider when choosing a health insurance plan, given the current claim trends?

      When selecting a health insurance plan, it’s important to consider a few key factors. Look for coverage that includes common and high-cost treatments, such as those for chronic conditions and advanced medical procedures. Evaluate the balance between premium costs and out-of-pocket expenses like deductibles and co-pays. Consider the flexibility of the plan in terms of healthcare provider networks and the ease of accessing benefits. Regularly reviewing these aspects in line with evolving healthcare trends will help ensure that your health insurance effectively meets your health requirements.
    • Are there any emerging trends in health insurance claims for the upcoming years?

      A few emerging trends are expected to influence health insurance claims. Technological advancements in medical treatments and diagnostics will likely lead to increased claims for high-tech healthcare services, including personalised medicine and advanced imaging techniques. Demographic changes, especially in an aging population, are expected to result in more claims related to age-related conditions, such as orthopedic surgeries and treatments for chronic illnesses. There is also a growing focus on mental health, which may lead to an increase in claims for psychological and psychiatric services.

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